DELIVERY AND RETURN

How long does it take before I receive my order?

For different area's of the world we have different delivery times.

Benelux: 2 - 5 working days
Rest of Europe: 5 - 7 working days
World: 7 - 10 working days*

If your order hasn't arrived and you want the current status, please contact us trough the contactpage or call to +31(0)33 7676 110 (option 1). To get a quick answer, please hold your ordernumber within reach. 

* Outside of the European Union it can take longer because of the Costums service in your country.

I have received my order, but there is something wrong.

Please contact our sales department. They will help you with your problem and find a good solution for both of us! 

Can I return my order?

Yes. Please contact our sales department.

I have not received my order

Please contact our sales department. They will check where the order is or what has gone wrong.

I want to cancel my order
Please contact our sales department. They can check if the order is still at the warehouse or that it has been already shipped. If it is already shipped you can return the order and get a refund.

WEBSITE
I encountered a server error or an error with a page, image, media file, etc. What should I do?

Please tell us about it. We are constantly working to improve Challenge website and we appreciate all feedback. Therefore, if you have had problems accessing anything our our site, please contact our Webmaster via our Contact page so that we can resolve the problem right away.

Please specify "Website Technical Problem" as the subject, and tell us:

• The URL you were trying to access when the error occurred,
• The sequence of events that led up to the error,
• What browser/version you were using, and
• What operating system/platform you were using.

We will look into the problem to ensure that you and other visitors do not encounter the same difficulties again. We always appreciate feedback, even when it is negative, and we hope that you will revisit that area of the site after we have corrected the problem.

May I put a link on my site to Challenge website?
Yes, you may link to Challenge website as long as Challenge website will not be positioned within a frame from your site.

What are Cookies and does the Challenge Records site use them?
The Challenge Records site utilizes cookies in several instances. Cookies are bits of information that are generated by a web server and stored in a user's computer for future access. Cookies are embedded in the HTTP (not HTML (Hypertext Markup Language, the general format of the web)) information that travels back and forth between the user's computer and the servers. Cookies allow automated user customisation and personalization, and, for example, may be utilized to assure that a contest applicant enters any given contest only once, or to shop session preferences such as number of posts to view on a Bulletin Board. Challenge Records utilizes cookies in order to keep the unique ID active (eliminating the need to re-enter such information upon each return visit), and for standard shopping cart functionality. Under normal circumstances the user ID cookie does not expire from the user's system.